Type Size 
English 
Hoveround Reviews Over the Years
Google
2,270
Reviews
4.7
/5
Avg. Rating
Survey
17,321
Reviews
4.6
/5
Avg. Rating
Cecilia
5%
I am extremely pleased with the help that my Specialist provided in getting me a Doctor's appt. by August 8th instead of the October 28th that I had been quoted by the same office. Thank you very much!
2023-07-27
Robert
5%
Every Thang great
2023-07-27
Greta
5%
Would like to know what type of wheelchair I can get. Since I am still living in my house, I need a wheelchair with small wheels that is motorized.
2023-07-27
Neoma*
5%
RICKY WAS KIND AND PLEASANT AS WE Traipsed Thru SO MANY FORMS. YOU ARE BLESSED TO HAVE HIM AS A LOYAL EMPLOYEE
2023-07-27
Charles
5%
so far so good
2023-07-27
Gregory
5%
Medicare and my supplementary health insurance gave the 100% approval to hoveround in one week. It took Hoveround another seven weeks to get the chair to me. I've discovered that it probably would take another 3 days of practice in order to safely get around the people, chairs and tables here because of the uniqueness of the joystick. Perhaps the delays would mean less had I been living in my own home, but living in a facility has created a hassle for me and for the special arrangements that had to be made during the time of delay of delivery. If we had known the wait times right at the beginning, it would have been so much easier in making the necessary arrangements at the adult living facility. As I write this, the chair has arrived, the training was excellent, but as the chair sits next to me I am still working with the facility in changing from its immediate use to allow for the practice time. You are welcome to contact me if you would find that helpful for your purposes, but now that I know the arrangements and details, I'm very comfortable with the chair and circumstances. I would certainly advise and recommend that your telephone people be instructed on answering the basic question of ''when can it be expected to be delivered'' and/or ''what is the approximate timeline for delivery, training, and practice times so as to be able to make local arrangements with much greater ease?''
2023-07-27
Randall
5%
The only thing I didnt care for was all the hoops I had to go through with having to go to the Dr. 3 different times just to get the info yall needed
2023-07-27
Richard
5%
Very satisfied with the chair and the delivery.
2023-07-27
charles palladino
5%
so far so good
2023-07-27
Jimmy Schultz
5%
Well, due to my insurance,stalling,it took me a while(5months or so) to get my mobility scooter, but every time I called hovaround, I was treated very courteously by EVEEYONE I came into contact with, especially the insurance dept, and the delivery guy. Everyone had such excellent Public Relations, that all in all, I had a very good experience with hovaround, and look forward to getting them more business as per family members, and of course, many many friends. Thank you hovaround, for making my life more mobile now, I can enjoy playing with my grandkids, and making more trips now, than I have in years, all thanks to the friendly staff at Hovaround. GOD blessed me, with finding Hovaround.
2023-07-27
Janet Baker
5%
Very informative and professional
2023-07-27
George
5%
Everything went well.
2023-07-27
Andrea Watkins
5%
Process was easy and specialist was helpful!
2023-07-26
Andrea
4%
Process was easy and specialist was helpful!
2023-07-26
Sharon
5%
If I had to do it all again I would not hesitate.
2023-07-26
Doris
5%
Everyone I spoke to were very helpful They answered questions very quickly
2023-07-26
Dorothy
5%
He was very well trained and very open to answer any questions I had about the Hoveround.
2023-07-26
Aretha
5%
When I first asked about insurance covered mobility scooters the specialist explained that they were on back order and wondered if I would call back or wanted a call back in the future? I ask if we could start the paperwork now because it takes a while the process an insurance claim. He agreed. If I had not pressed I would have gone to another company. I had my paperwork from my doctor faxed over right away. My concern is there seems to be a monopoly in my region on would fills insurance orders. I know a lot of agencies and individuals that want more choices and better service. That was my only issue. Not a serious one but my detour sales.
2023-07-26
Diana
5%
He was very friendly and professional even my United Healthcare agent mention how informative he was. I believe his name was Jarel) (it may be misspelled). He answered all her questions and mine. Definitely would recommend. Diana
2023-07-26
Lynda
5%
Very happy with the progress
2023-07-26
Sue
5%
They were helpful in getting the process done.
2023-07-26
Karen
4%
Satisfied
2023-07-26
Jolene
5%
(Translated by Reputation) N/A<br/><br/>(Original) N/a
2023-07-26
Boris
5%
Thank you for your help.
2023-07-26
Scott
5%
Great
2023-07-26
Robert
5%
None
2023-07-26
Jim
3%
The lady was polite.
2023-07-26
Cathy
5%
Wait time before speaking to an agent is too long.
2023-07-26
Linda
5%
Your specialist helped more than my insurance did
2023-07-26
Margaret
4%
I really like the way I was treated he was very nice and polite he was very respectful and he treated me like I am someone
2023-07-26