Hoveround Job Listings
Mobility Specialist
Department: Client Services - Intake | Location: Corporate Office - Sarasota, Florida
As a Mobility Specialist, you will assist our clients in regaining their mobility by gathering basic information required to begin the process of obtaining a Hoveround Power Wheel Chair.
Full-Time and Part-Time opportunities available! Full-Time schedule is Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm. Part-Time schedule is Wednesday - Friday 9:30am - 6:00pm. Earnings potential of $15-18 per hour with base and incentive pay!
In this role, you will:
- Make outgoing calls and take inbound calls from potential clients.
- Gather and/or confirm all information necessary in order to move the client through the process of obtaining a Power Wheel Chair.
- Demonstrate high level of Customer Service as well as high quality in documenting of client records.
The right candidate will have the following:
- Warm, Welcoming and Professional phone manner with excellent listening skills.
- Strong customer service/call center background with 1-2 years experience.
- Technology savvy.
- Ability to work well in a team environment.
- Bilingual (Spanish) preferred but not required.
- High school diploma or GED
As a Mobility Specialist at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options
- Opportunity to earn additional Incentive Compensation
This is an onsite position and hires will be expected to report to the Sarasota Corporate Office for work.
Apply HERE to join the team!
Sales Assistant
Department: Customer Solutions | Location: Corporate Office - Sarasota, FL
As a Customer Solutions Liaison, you will assist the Inside Sales Team with processing orders for Hoveround products and accessory sales as well as pre-screen leads through outbound call efforts.
In this role, you will:
- Build orders in CRM and process payments for the Inside Sales Team.
- Communicate daily with the Inside Sales Team and/or Scheduling Team for updates on the needs of clients regarding delivery and/or service requirements.
- Follows up on assigned leads through Outbound Call efforts.
- Mail marketing literature, quotes, letters, etc.
- Maintain all assigned lead records and communications utilizing CRM program.
The Best Candidate For This Position Will Have:
- High School Diploma or equivalent
- 1-2 years customer service/Administrative experience
- Excellent telephone and communication skills
- Professional and friendly telephone manner, excellent listening skills
- Ability to work well in a team environment and to communicate within a team environment
- Computer proficiency in a Windows environment, with focus on data entry
As a member of the Team at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options
Apply HERE to join the team!
Inside Sales Specialist
Department: Customer Solutions | Location: Remote - Work From Home
As a Customer Solutions Specialist, you will assist potential clients with cash purchase options to assist with their mobility needs over the phone.
This is a Full-Time, work from home opportunity. Compensation includes base hourly rate plus commission. Opportunity to make $45,000 - $75,000 or more, based on commission.
In this role, you will:
- Make outgoing calls and take inbound calls from potential clients.
- Accurately input, verify and maintain an up-to-date and current database of clients and prospective clients utilizing the company-provided CRM program.
- Input orders into CRM program.
- Manage and fullfill e-commerce orders.
- Secure self-generated leads (SGL's) by contacting potential referral sources.
- Develop and utilize business experience and resources to identify and satisfy client needs; generating demand to grow the business and market share.
The right candidate will have the following:
- Warm, welcoming and professional phone manner with excellent listening skills.
- Superior consultative selling skills that utilizes outstanding listening skills to identify and satisfy client's specific needs on every call.
- 3+ years in a telesales direct to consumer environment
- Technology savvy.
- Associate's Degree or equivelent related experience.
As a Customer Solutions Specialist at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with employer match and ROTH options
Apply HERE to join the team!
Medical Billing and Collections Specialist
Department: Accounts Receivable | Location: Corporate Office - Sarasota, FL
As a Medical Billing & Collections Specialist you will:
- Handle billing of payer claims (primary, secondary and tertiary) according to contract terms to include Medicare and Medicaid guidelines.
- Run assigned daily billing reports to determine account needs and update files with current billing information.
- Review and confirm that appropriate billing documentation has been obtained, including authorizations and Certificates of Medical Necessity (CMNs) as required.
- Maintain knowledge of Medicare and Medicaid guidelines and apply that knowledge to billing as required by individual contracts.
- Understand Medicaid, Medicare and Insurance billing, including coordination of benefits and appeals process for redeterminations.
- Perform systematic collections as directed by management.
- Enter call back notes into appropriate databases for future collection efforts and inter-departmental communications.
- Identify, monitor and correct rejected electronic and paper claims.
- Verify outstanding account balances.
- Multi-task in various computer applications to gather billing and collection information.
- Reconcile open accounts to clearly establish patient responsibility.
- Perform follow up as necessary and re-bills according to collection policy.
- Prepare price adjustments and refunds as appropriate.
- Manage work queue in a timely and efficient manner resulting in resolved AR avoiding timely filing write offs.
JOB QUALIFICATIONS:
Education/Experience/Technical Requirements
- High School Diploma or equivalent
- AA Degree preferred but not required
- 3-5 years Medical Billing and Collections experience
- Strong knowledge of Medicare guidelines, Medicaid programs, Managed Care and Commercial contracting
- Good analytical skills and a high degree of accuracy
- Proficiency in Windows environment, with emphasis on Word and Excel
- Effective written and verbal communication skills
- Experience with multiple billing software/system conversions beneficial
As part of the Hoveround Team you will enjoy:
- Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with Employer Match and ROTH Options
Apply HERE to join the team!