Hoveround Job Listings

Department: Client Services - Intake | Location: Corporate Office - Sarasota, Florida

As a Mobility Specialist, you will assist our clients in regaining their mobility by gathering basic information required to begin the process of obtaining a Hoveround Power Wheel Chair.

Full-Time and Part-Time opportunities available!  Full-Time schedule is Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm.  Part-Time schedule is Wednesday - Friday 9:30am - 6:00pm.   Earnings potential of $15-18 per hour with base and incentive pay!

In this role, you will:

• Make outgoing calls and take inbound calls from potential clients.
• Gather and/or confirm all information necessary in order to move the client through the process of obtaining a Power Wheel Chair.
• Demonstrate high level of Customer Service as well as high quality in documenting of client records.

The right candidate will have the following:

• Warm, Welcoming and Professional phone manner with excellent listening skills.
• Strong customer service/call center background with 1-2 years experience.
• Technology savvy.
• Ability to work well in a team environment.
• Bilingual (Spanish) preferred but not required.
• High school diploma or GED

As a Mobility Specialist at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options
• Opportunity to earn additional Incentive Compensation

This is an onsite position and hires will be expected to report to the Sarasota Corporate Office for work.  

Apply HERE to join the team!

Department: Customer Solutions | Location: Corporate Office - Sarasota, FL

As a Customer Solutions Liaison, you will assist the Inside Sales Team with processing orders for Hoveround products and accessory sales as well as pre-screen leads through outbound call efforts.

In this role, you will:

• Build orders in CRM and process payments for the Inside Sales Team.
• Communicate daily with the Inside Sales Team and/or Scheduling Team for updates on the needs of clients regarding delivery and/or service requirements.
• Follows up on assigned leads through Outbound Call efforts.
• Mail marketing literature, quotes, letters, etc.
• Maintain all assigned lead records and communications utilizing CRM program.

The Best Candidate For This Position Will Have:

• High School Diploma or equivalent
• 1-2 years customer service/Administrative experience
• Excellent telephone and communication skills
• Professional and friendly telephone manner, excellent listening skills
• Ability to work well in a team environment and to communicate within a team environment
• Computer proficiency in a Windows environment, with focus on data entry

As a member of the Team at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options

Apply HERE to join the team!

Department: Customer Solutions | Location: Remote - Work From Home

As a Customer Solutions Specialist, you will assist potential clients with cash purchase options to assist with their mobility needs over the phone.

This is a Full-Time, work from home opportunity.  Compensation includes base hourly rate plus commission.  Opportunity to make $45,000 - $75,000 or more, based on commission.

In this role, you will:

• Make outgoing calls and take inbound calls from potential clients.
• Accurately input, verify and maintain an up-to-date and current database of clients and prospective clients utilizing the company-provided CRM program.
• Input orders into CRM program.
• Manage and fullfill e-commerce orders.
• Secure self-generated leads (SGL's) by contacting potential referral sources.
• Develop and utilize business experience and resources to identify and satisfy client needs; generating demand to grow the business and market share.  

The right candidate will have the following:

• Warm, welcoming and professional phone manner with excellent listening skills.
• Superior consultative selling skills that utilizes outstanding listening skills to identify and satisfy client's specific needs on every call.
• 3+ years in a telesales direct to consumer environment 
• Technology savvy.
• Associate's Degree or equivelent related experience.

As a Customer Solutions Specialist at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with employer match and ROTH options

Apply HERE to join the team!

Department: Accounts Receivable | Location: Corporate Office - Sarasota, FL

As a Medical Billing & Collections Specialist you will:

• Handle billing of payer claims (primary, secondary and tertiary) according to contract terms to include Medicare and Medicaid guidelines.
• Run assigned daily billing reports to determine account needs and update files with current billing information.
• Review and confirm that appropriate billing documentation has been obtained, including authorizations and Certificates of Medical Necessity (CMNs) as required.
• Maintain knowledge of Medicare and Medicaid guidelines and apply that knowledge to billing as required by individual contracts.
• Understand Medicaid, Medicare and Insurance billing, including coordination of benefits and appeals process for redeterminations.
• Perform systematic collections as directed by management.
• Enter call back notes into appropriate databases for future collection efforts and inter-departmental communications.
• Identify, monitor and correct rejected electronic and paper claims.
• Verify outstanding account balances.
• Multi-task in various computer applications to gather billing and collection information.
• Reconcile open accounts to clearly establish patient responsibility.
• Perform follow up as necessary and re-bills according to collection policy.
• Prepare price adjustments and refunds as appropriate.
• Manage work queue in a timely and efficient manner resulting in resolved AR avoiding timely filing write offs.

JOB QUALIFICATIONS:

Education/Experience/Technical Requirements

• High School Diploma or equivalent
• AA Degree preferred but not required
• 3-5 years Medical Billing and Collections experience
• Strong knowledge of Medicare guidelines, Medicaid programs, Managed Care and Commercial contracting
• Good analytical skills and a high degree of accuracy
• Proficiency in Windows environment, with emphasis on Word and Excel
• Effective written and verbal communication skills
• Experience with multiple billing software/system conversions beneficial

As part of the Hoveround Team you will enjoy:

• Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with Employer Match and ROTH Options

Apply HERE to join the team!

Department: Clinical Documentation | Location: Sarasota, FL

As a Clinical Documentation Processor, you will review medical forms indicating medical necessity for Durable Medical Equipment repairs and make necessary follow-up calls to doctors' offices for appropriate documentation and completion of patient script.

This is a Full-Time opportunity, Monday - Friday, 9:00am - 5:30pm, with one late night per week until 6:00pm or 7:00pm.

In this role, you will:

• Review medical documentation and accurately documents and codes according to disease processes.
• Correctly documents completed scripts and reviews for accuracy.
• Contact physician's office by phone to verify patient information and follow up on required paperwork according to Medicare guidelines.
• Review billing and service notes to determine proper medical documentation needed.
• Prepare Certificate of Medical Necessity (CMN) packet and company brochure for distribution to appropriate physician's office.
• Follow up according to established procedures to confirm receipt of package and/or faxes and develops relationship with physician's staff for return of requested forms.
• Handle faxes to request information and/or reconsider patient's qualifications for service/repair.
• Analyze responses received and determine completion needs.

The Best Candidate For This Position Will Have:

• High School Diploma or equivalent
• 1-2 years customer service/medical office experience
• Excellent telephone and communication skills
• Professional and friendly telephone manner, excellent listening skills
• Ability to work well in a team environment and to communicate within a team environment
• Computer proficiency in a Windows environment, with focus on data entry

As a member of the Team at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options

To apply, please email your resume to: HR@Hoveround.com or fax to (800) 388-6912

Department: Field Operations | Location: North Kansas City, MO

Hoveround Corporation is a national company that provides mobility equipment – most notably, power wheelchairs and mobility scooters - to those who want to regain their freedom and independence. We are the largest direct-to-consumer power wheelchair company, manufacturing, delivering and servicing power wheelchairs throughout the U.S.A.

Hoveround offers a full line of mobility solutions including basic travel scooters, to sophisticated power wheelchairs for advanced medical conditions. We custom assemble every power wheelchair to our clients' individual needs, at our Sarasota, FL headquarters.

Hoveround is currently searching for a Field Service Technician for the North Kansas City, MO area.

GENERAL RESPONSIBILITIES:

Individual will:

• Deliver personal mobility equipment to clients.
• Train clients on safe use of company equipment.
• Perform troubleshooting, preventative maintenance and repairs on clients’ equipment.
• Perform in-home evaluations and demonstrations of the features and benefits of company products to prospective clients in their home.
• Communicate daily with assigned customer service and/or scheduling representative for updates on the needs of clients’ regarding delivery and/or service requirements.
• Complete and submit paperwork for service orders, evaluations, deliveries, and other activities with clients within 24 hours.
• Maintain inventory control and prepare status reports and conduct quarterly physical-count inventory.
• Operate company vehicle per Fleet policy, obey traffic laws and regulations and drive safely and courteously.

JOB QUALIFICATIONS

Education/Experience/Technical Requirements

• High School Diploma or equivalent related experience.
• Minimum one year of experience performing technical service. Experience with in-home service.
• Strong organizational skills and ability to work independently.
• Previous warehouse experience.
• Above average verbal and written communication skills.
• Electro-mechanical aptitude and experience.
• Valid driver’s license in state of hire.
• Good driving record.
• Computer literacy in a Windows environment.

HOVEROUND EMPLOYEE BENEFITS

At Hoveround we strive to support our employees' health, wealth and wellness through our comprehensive benefits package.

• • Choice of several medical, dental and vision plans
  • 401(k) with ROTH options and Company Match
  • Flexible spending accounts for health and dependent care
  • Company paid Life and Short-Term Disability Insurance
  • Supplemental life plans
  • Long term disability plans
  • FREE Employee Assistance Program
  • Paid Holidays
  • Paid time off
  • Wellness Program including FREE flu shots and health screenings annually
  • "HoverPerks" program offering discounts at many national and local vendors

Apply HERE to join the team!

Department: Technical Support | Location: Sarasota, FL

As a Technical Support Representative, you will provide troubleshooting assistance to our clients, as well as our Field Representatives, regarding Hoveround's Mobility products.

This is a Full-Time opportunity, Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm. Hourly pay rate is $14.00-15.00, based on experience.

In this role, you will:

• Speak with our clients to provide troubleshooting assistance with their mobility device.
• Create and process Service Order Requests.
• Perform outbound calls when necessary.
• Document contacts and follow ups in system database.
• Document and report product trends and customer complaints.
• Ensure accurate client information is documented and processed.
• Assist field representatives with technical and procedural issues.
• Demonstrate high level of Customer Service as well as high quality in documenting of client records.

The right candidate will have the following:

• Warm, Welcoming and Professional phone manner with excellent listening skills.
• Strong customer service/call center background with 1-2 years experience.
• Technology savvy.
• Ability to work well in a team environment.
• Bilingual (Spanish) preferred but not required.
• High school diploma or GED

As a member of the Team at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options

Apply HERE to join the team!

Department: Insurance | Location: Sarasota, FL

As an Insurance Processor, you will complete verification of client's Durable Medical Equipment (DME) coverage, obtain prior authorizations, evaluate client's financial responsibility and communicates this to the client.

This is a Full-Time opportunity, Monday - Friday, 9:30am - 6:00pm.

In this role, you will:

• Verify DME coverage via phone and use of online portals.
• Communicates to client any deductible, copay or coinsurance due.
• Contacts clients when necessary to obtain additional information.
• Obtains referrals and prior authorizations, when necessary.
• Answers Inbound calls from clients to the Insurance department.

The Best Candidate For This Position Will Have:

• High School Diploma or equivalent
• 1-2 years experience with insurance verifications
• Excellent telephone and communication skills
• Professional and friendly telephone manner, excellent listening skills
• Ability to work well in a team environment and to communicate within a team environment
• Computer proficiency in a Windows environment, with focus on data entry

As a member of the Team at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options

To apply, please email your resume to: HR@Hoveround.com or fax to (800) 388-6912

Department: Field Operations | Location: St.Louis, MO

Hoveround Corporation is a national company that provides mobility equipment – most notably, power wheelchairs and mobility scooters - to those who want to regain their freedom and independence. We are the largest direct-to-consumer power wheelchair company, manufacturing, delivering and servicing power wheelchairs throughout the U.S.A.

Hoveround offers a full line of mobility solutions including basic travel scooters, to sophisticated power wheelchairs for advanced medical conditions. We custom assemble every power wheelchair to our clients' individual needs, at our Sarasota, FL headquarters.

Hoveround is currently searching for a Field Service Technician for the St. Louis, MO area.

GENERAL RESPONSIBILITIES:

Individual will:

• Deliver personal mobility equipment to clients.
• Train clients on safe use of company equipment.
• Perform troubleshooting, preventative maintenance and repairs on clients’ equipment.
• Perform in-home evaluations and demonstrations of the features and benefits of company products to prospective clients in their home.
• Communicate daily with assigned customer service and/or scheduling representative for updates on the needs of clients’ regarding delivery and/or service requirements.
• Complete and submit paperwork for service orders, evaluations, deliveries, and other activities with clients within 24 hours.
• Maintain inventory control and prepare status reports and conduct quarterly physical-count inventory.
• Operate company vehicle per Fleet policy, obey traffic laws and regulations and drive safely and courteously.

JOB QUALIFICATIONS

Education/Experience/Technical Requirements

• High School Diploma or equivalent related experience.
• Minimum one year of experience performing technical service. Experience with in-home service.
• Strong organizational skills and ability to work independently.
• Previous warehouse experience.
• Above average verbal and written communication skills.
• Electro-mechanical aptitude and experience.
• Valid driver’s license in state of hire.
• Good driving record.
• Computer literacy in a Windows environment.

HOVEROUND EMPLOYEE BENEFITS

At Hoveround we strive to support our employees' health, wealth and wellness through our comprehensive benefits package.

• • Choice of several medical, dental and vision plans
  • 401(k) with ROTH options and Company Match
  • Flexible spending accounts for health and dependent care
  • Company paid Life and Short-Term Disability Insurance
  • Supplemental life plans
  • Long term disability plans
  • FREE Employee Assistance Program
  • Paid Holidays
  • Paid time off
  • Wellness Program including FREE flu shots and health screenings annually
  • "HoverPerks" program offering discounts at many national and local vendors

Apply HERE to join the team!

Date: December 16, 2020 | Department: Compliance| Location: Sarasota, FL

POSITION SUMMARY:

The Corporate Compliance Director will act as Hoveround's Compliance, Privacy & Security Officer. Evaluates, develops and implements Corporate Compliance programs. Maintains the visibility of Compliance programs throughout the Organization. Monitors, recommends, trains and implements compliance initiatives throughout the organization. Manages the Medical Records and Accreditation Departments. Oversees compliance policies and procedures regarding the privacy and security of patient information. Ensures that the Company complies with Federal, State and Local laws, State Medicaid Programs and healthcare organizations’ information privacy practices.

ESSENTIAL FUNCTIONS:

• Acts as Compliance, Privacy and Security Officer for Company.
• Monitors and coordinates the development and implementation of the Corporate Compliance program.
• Develops and maintains Company Standards of Conduct and related polices and procedures.
• Provides a channel of communication to receive and direct compliance issues to appropriate management.
• Works with the Human Resource Department and others as appropriate to develop and maintain an effective Compliance training program.
• Monitors corporate-wide compliance plan for periodic updates.
• Oversees compliance investigations with legal counsel, Human Resources and all other related departments.
• Oversees Customer Complaints and Product Liability cases.
• Oversees the Corporate Compliance Hotline.
• Maintains a current working knowledge of relevant issues, laws and regulations.
• Oversees the Medical Records and Audit departments.
• Oversees The Joint Commission (JCAHO) accreditation and compliance with the Joint Commission’s Quality Standards.
• Oversees the enrollment and compliance with Medicare regulations and Quality Standards.
• Oversees the enrollment and compliance with all State Medicaid Programs.
• Coordinates the development and implementation of the Company Privacy and Security Programs.
• Provides the Human Resources Director with information on compliance-related personnel issues.

JOB QUALIFICATIONS:

Education/Training/Experience/Technical Requirements

• Bachelor’s Degree
• 5-7 years experience in Medicare and/or Compliance.
• Previous Joint Commission (JCAHO) experience.
• Demonstrated experience in a managerial position.
• Computer literacy in a Windows environment.

As part of the Hoveround Team you will enjoy:

• Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with Employer Match and ROTH Options

Apply HERE to join the team!

Date: November 9, 2020 | Department: Quality | Location: Sarasota, FL

Senior Quality Associate

In this role, you will serve as the Quality Management Representative for the company. This includes responsibility for oversight of the quality inspectors, internal audits, maintenance of quality records and administration of the document control system. You'll assist with investigations and reporting of Medical Device Complaint’s and Customer complaints. In addition, you will work with Engineering on product enhancements and change control. This role is responsible for controlling the draft and release, storage, tracking and distribution of documents. This position reports to the Vice President of Operations.

MANUFACTURING SUPPORT:

• Provides support to the Vice President of Operations.
• Serves as Quality Management Representative for the organization.
• Responsible for oversight of the quality inspectors, internal audits, maintenance of quality records and administration of the document control system .
• Assists with investigation and reporting of MDC’s and Customer complaints.
• Works with Engineering on product enhancements and change control.
• Works with Manufacturing on identifying, recommending and implementing process improvements.
• Researches, analyzes and compiles data for monthly Key Performance Indicators (KPI’s).
• Provides support to Field, Manufacturing, Quality Assurance and Materials departments as needed.
• Handles a variety of executive, sensitive and confidential information.*

DOCUMENT CONTROL:

• Organization of the document control system.
• Routing and tracking of documents for approval.
• Release of documents and distribution of copies.
• Ensure current document revisions are available on company intranet.
• Preservation of document masters.
• Document master list maintenance.
• Member of internal audit team.
• Perform assigned internal audits and prepare reports.

The right candidate will have the following:

• Experience with Quality Management Systems in a manufacturing environment.

• Five (5) or more years of Quality experience in medical device manufacturing

• Demonstrated ability to prepare for, manage and successfully under FDA Inspections.

• Proficiency in a Windows environment, emphasizing Word, Excel and PowerPoint.

• Excellent written and verbal communication skills.

• Strong organizational and time management skills.

• Ability to maintain confidentiality when exposed to sensitive company information.

As part of the Hoveround Team you will enjoy:

• Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with Employer Match and ROTH Options

Apply HERE to join the team!

Date: December 2, 2020 | Department: Accounting | Location: Sarasota, FL

Accounting Manager responsibilities include: Managing and overseeing the daily operations of the accounting department. Monitoring and analyzing accounting data and producing financial reports or statements. Establishing and enforcing proper accounting methods, policies and principles as well as managing the Accounting staff.

This role will be responsible for:

• Overseeing preparation of business activity reports, financial forecasts and annual budgets.
• Overseeing production of periotic financial reports; ensure that the reported results comply with generally accepted accounting principles or financial reporting standards.
• Responsible for tax planning throughout the fiscal year; files annual corporate tax return as well as sales tax.
• Audits accounts to ensure compliance with state and federal regulations; coordinates with outside auditors and provides needed information.
• Establishes internal controls and guidelines for accounting transactions and budget preparation.
• Managing the accounting staff who are responsible for financial reporting, A/P, A/R, and payroll.

SKILLS AND ABILITIES

• Excellent management and supervisory skills
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Proficient in Microsoft Office Suite

EDUCATION AND EXPERIENCE

• Bachelors degree in Accounting
• Five or more years of related experience
• Healthcare A/R Experience preferred

As part of the Hoveround Team you will enjoy:

• Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with Employer Match and ROTH Options

Apply HERE to join the team!

Date: August 18, 2020 | Department: Home Access | Location: Baltimore, MD

As a Home Access Consultant you will:

• Visit clients to perform in home safety assessments.Use technology daily including computers, tablets, web based programs, Microsoft outlook, and measuring tape.
• Respond to all questions and concerns
• Maintain a high degree of integrity and honesty
• Update CRM database with client interactions.
• Attend meetings either in person, on the phone or web based daily/weekly
• Promote Hoveround products and services to clients
• Capture the sale on-site including processing payments
• Conduct accurate on-site measuring and quoting
• `Work with warm leads, no cold calling

As a Home Access Consultant at Hoveround Corporation, you will enjoy:

• Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with match and ROTH options
• Commission based compensation with unlimited potential

The right candidate will have the following:

• Strong sales background with 3-5 years in-home sales experience.
• Technology savvy with the ability to use computer and tablets using web-based programs and photo scanners
• Self-motivated with a strong desire to help people
• Available 5 days a week including some nights weekends
• Road warrior who loves to drive long distances
• A proven sales record
• Adaptive with the ability to learn quickly
• Valid Driver’s License with clean driving record
• High school diploma or GED

Apply HERE to join the team!

Date: August 13, 2020 | Department: Production | Location: Sarasota, FL

As a Production Assembler you will:

• Assemble sub-assemblies and final assemblies as required using work instructions and referencing drawings/diagrams.
• Examine connections for correct fit, fastening parts and sub-assemblies per customer order.
• Perform pre-assembly visual inspection to detect visual and mechanical flaws.
• Perform accurate and precise adjustments in order to ensure functional performance within specified limits.
• Pack finished product into designated carton and loads 40’ trailer as required.
• Resolve assembly and packing problems. 
• Check stock bins for adequate supplies of sub-assemblies, parts, and fasteners for particular run. Checks for designated carton pack. Contacts material handler if shortages exist or incorrect parts are in bins.
• Maintain clean and safe working environment.

The right candidate will have the following:

• High School Diploma or equivalent/Technical School desired
• Experience in intricate hand assembly on paced assembly line
• Ability to keep record of time spent and material used
• Strong mechanical skills and blueprint reading skills
• Knowledge of proper use of tools for component assembly.
• Ability to safely lift up to 65 lbs

As part of the Hoveround Team you will enjoy:

• Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
• Paid Time Off and 7 Paid Holidays
• 401(k) Plan with Employer Match and ROTH Options

Apply HERE to join the team!