Hoveround Job Listings
Mobility Specialist
Department: Client Services - Intake | Location: Sarasota, Florida
As a Mobility Specialist, you will assist our clients in regaining their mobility by gathering basic information required to begin the process of obtaining a Hoveround Power Wheel Chair.
Full-Time and Part-Time opportunities available! Full-Time schedule is Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm. Part-Time schedule is Wednesday - Friday 9:30am - 6:00pm. Earnings potential of $15-18 per hour with base and incentive pay!
In this role, you will:
- Make outgoing calls and take inbound calls from potential clients.
- Gather and/or confirm all information necessary in order to move the client through the process of obtaining a Power Wheel Chair.
- Demonstrate high level of Customer Service as well as high quality in documenting of client records.
The right candidate will have the following:
- Warm, Welcoming and Professional phone manner with excellent listening skills.
- Strong customer service/call center background with 1-2 years experience.
- Technology savvy.
- Ability to work well in a team environment.
- Bilingual (Spanish) preferred but not required.
- High school diploma or GED
As a Mobility Specialist at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options
- Opportunity to earn additional Incentive Compensation
This is an onsite position and hires will be expected to report to the Sarasota Corporate Office for work.
Apply HERE to join the team!
Sales Administrator
Department: Customer Solutions | Location: Remote - Work from Home
As a Customer Solutions Liaison, you will assist the Inside Sales Team with processing orders for Hoveround products and accessory sales as well as pre-screen leads through outbound call efforts.
In this role, you will:
- Build orders in CRM and process payments for the Inside Sales Team.
- Communicate daily with the Inside Sales Team and/or Scheduling Team for updates on the needs of clients regarding delivery and/or service requirements.
- Follows up on assigned leads through Outbound Call efforts.
- Mail marketing literature, quotes, letters, etc.
- Maintain all assigned lead records and communications utilizing CRM program.
The Best Candidate For This Position Will Have:
- High School Diploma or equivalent
- 1-2 years customer service/Administrative experience
- Excellent telephone and communication skills
- Professional and friendly telephone manner, excellent listening skills
- Ability to work well in a team environment and to communicate within a team environment
- Computer proficiency in a Windows environment, with focus on data entry
As a member of the Team at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options
Apply HERE to join the team!
Inside Sales Specialist
Department: Customer Solutions | Location: Remote - Work From Home
As a Customer Solutions Specialist, you will assist potential clients with cash purchase options to assist with their mobility needs over the phone.
This is a Full-Time, work from home opportunity. Compensation includes base hourly rate plus commission. Opportunity to make $45,000 - $75,000 or more, based on commission.
In this role, you will:
- Make outgoing calls and take inbound calls from potential clients.
- Accurately input, verify and maintain an up-to-date and current database of clients and prospective clients utilizing the company-provided CRM program.
- Input orders into CRM program.
- Manage and fullfill e-commerce orders.
- Secure self-generated leads (SGL's) by contacting potential referral sources.
- Develop and utilize business experience and resources to identify and satisfy client needs; generating demand to grow the business and market share.
The right candidate will have the following:
- Warm, welcoming and professional phone manner with excellent listening skills.
- Superior consultative selling skills that utilizes outstanding listening skills to identify and satisfy client's specific needs on every call.
- 3+ years in a telesales direct to consumer environment
- Technology savvy.
- Associate's Degree or equivelent related experience.
As a Customer Solutions Specialist at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with employer match and ROTH options
Apply HERE to join the team!
Medical Documentation Reviewer
Department: Clinical Documentation | Location: Sarasota, FL
As a Clinical Documentation Processor, you will review medical forms indicating medical necessity for Durable Medical Equipment repairs and make necessary follow-up calls to doctors' offices for appropriate documentation and completion of patient script.
This is a Full-Time opportunity, Monday - Friday, 9:00am - 5:30pm, with one late night per week until 6:00pm or 7:00pm.
In this role, you will:
- Review medical documentation and accurately documents and codes according to disease processes.
- Correctly documents completed scripts and reviews for accuracy.
- Contact physician's office by phone to verify patient information and follow up on required paperwork according to Medicare guidelines.
- Review billing and service notes to determine proper medical documentation needed.
- Prepare Certificate of Medical Necessity (CMN) packet and company brochure for distribution to appropriate physician's office.
- Follow up according to established procedures to confirm receipt of package and/or faxes and develops relationship with physician's staff for return of requested forms.
- Handle faxes to request information and/or reconsider patient's qualifications for service/repair.
- Analyze responses received and determine completion needs.
The Best Candidate For This Position Will Have:
- High School Diploma or equivalent
- 1-2 years customer service/medical office experience
- Excellent telephone and communication skills
- Professional and friendly telephone manner, excellent listening skills
- Ability to work well in a team environment and to communicate within a team environment
- Computer proficiency in a Windows environment, with focus on data entry
As a member of the Team at Hoveround Corporation, you will enjoy:
- Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
- Paid Time Off and 7 Paid Holidays
- 401(k) Plan with match and ROTH options
To apply, please email your resume to: HR@Hoveround.com or fax to (800) 388-6912
Field Service Technician
Department: Field Operations | Location: North Kansas City, MO
Hoveround Corporation is a national company that provides mobility equipment – most notably, power wheelchairs and mobility scooters - to those who want to regain their freedom and independence. We are the largest direct-to-consumer power wheelchair company, manufacturing, delivering and servicing power wheelchairs throughout the U.S.A.
Hoveround offers a full line of mobility solutions including basic travel scooters, to sophisticated power wheelchairs for advanced medical conditions. We custom assemble every power wheelchair to our clients' individual needs, at our Sarasota, FL headquarters.
Hoveround is currently searching for a Field Service Technician for the North Kansas City, MO area.
GENERAL RESPONSIBILITIES:
Individual will:
- Deliver personal mobility equipment to clients.
- Train clients on safe use of company equipment.
- Perform troubleshooting, preventative maintenance and repairs on clients’ equipment.
- Perform in-home evaluations and demonstrations of the features and benefits of company products to prospective clients in their home.
- Communicate daily with assigned customer service and/or scheduling representative for updates on the needs of clients’ regarding delivery and/or service requirements.
- Complete and submit paperwork for service orders, evaluations, deliveries, and other activities with clients within 24 hours.
- Maintain inventory control and prepare status reports and conduct quarterly physical-count inventory.
- Operate company vehicle per Fleet policy, obey traffic laws and regulations and drive safely and courteously.
JOB QUALIFICATIONS
Education/Experience/Technical Requirements
- High School Diploma or equivalent related experience.
- Minimum one year of experience performing technical service. Experience with in-home service.
- Strong organizational skills and ability to work independently.
- Previous warehouse experience.
- Above average verbal and written communication skills.
- Electro-mechanical aptitude and experience.
- Valid driver’s license in state of hire.
- Good driving record.
- Computer literacy in a Windows environment.
HOVEROUND EMPLOYEE BENEFITS
At Hoveround we strive to support our employees' health, wealth and wellness through our comprehensive benefits package.
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- Choice of several medical, dental and vision plans
- 401(k) with ROTH options and Company Match
- Flexible spending accounts for health and dependent care
- Company paid Life and Short-Term Disability Insurance
- Supplemental life plans
- Long term disability plans
- FREE Employee Assistance Program
- Paid Holidays
- Paid time off
- Wellness Program including FREE flu shots and health screenings annually
- "HoverPerks" program offering discounts at many national and local vendors
Apply HERE to join the team!