Technical Support

We’re Here to Help Keep You Moving

If your power wheelchair isn’t working as expected, we are here to help. Our Technical Support team is ready to troubleshoot issues, answer questions, and help coordinate service so you can get back to your daily routine more safely.

Get Help Now

Speak with a Technical Support Specialist

(800) 332-9279

Business Hours

Monday–Friday, 8:30 AM – 4:30 PM EST

Need help after hours? Leave a message and our team will return your call the next business day.

How We Can Help

Our trained specialists can assist with:

Troubleshooting your power wheelchair

Diagnosing performance or functionality issues

Service and repair questions

Equipment operation guidance

General technical support

What to Expect When You Call

Connect with a Specialist
A trained support representative will listen to your issue and ask a few quick questions.

Troubleshoot Together
We’ll guide you step-by-step to identify and resolve the problem whenever possible.

Next Steps if Needed
If the issue requires service, we’ll help coordinate the appropriate next step.

Before You Call (Recommended)

To help us assist you as quickly as possible, please have:

Your equipment model name or serial number

A brief description of the issue

When the issue started

Any recent changes (battery, transport, etc.)

Common Issues We Can Help With

Battery not charging or holding a charge

Joystick or controls not responding

Chair not turning on

Unusual noises or performance changes

Error codes or warning lights

Safety First

If your power wheelchair has stopped working completely or you feel unsafe using it:

Please call Technical Support immediately at (800) 332-9279

Available Mon–Fri, 8:30 AM – 4:30 PM EST

Why Choose HMS Hoveround Mobility Solutions Technical Support

30+ years supporting mobility equipment

300,000+ customers served nationwide

Trained specialists focused on safety and reliability

Dedicated support for your equipment needs