Stair Lift Questions

HoverGlide 1100 stairlift at bottom of stairsFor many people, making the decision to have a stairlift installed can be a daunting one, so we've have answered a number of the more common stairlift questions below.

If you're looking for more detailed information about stairlifts, please review our stairlifts information page. If you'd like to look at all the different HoverGlide stairlift options that we have available, you can browse all of our stairlift products. And if you're ready to get started with a stairlift or have additional questions, simply give us a call toll-free at 1-800-542-7236 and one of our skilled advisors will be happy to help!

  • How do I choose a stairlift?

    There is no one-size-fits-all when it comes to a stairlift. Each person and each staircase is unique. Hoveround’s wide range of stairlifts ensures we can find you the right product that meets your needs and your budget.

  • Are stairlifts expensive?

    One of the first questions on people’s minds is “Can I afford this?” Stairlifts are surprisingly affordable, especially when considering the alternatives. Moving to a single level home results in thousands of dollars in realtor fees, closing costs and general moving expenses. When considering an assisted living center or skilled nursing facility, the cost savings of installing a stairlift is even more dramatic. Adapting your home to aging-in-place is almost always the most economical solution.
  • Is financing available?

    Absolutely! Hoveround offers financing options to help you spread out the cost of your new stairlift.
  • Can I get a price quote over the phone?

    Without first understanding your specific needs and surveying your home’s staircase to know if it is even possible to install a stairlift that can meet those needs, it would be irresponsible to provide a quotation over the phone. That’s why we offer a free no-obligation home evaluation to determine the right product that will meet your needs AND your budget!
  • Will my insurance pay for a stair lift?

    It’s rare that health insurance will cover a home modification, however Hoveround’s financing options make it easy to manage the cost of a new stairlift.
  • Will other people still be able to use the stairs?

    Of course. Our stairlift rails provide some of the least instrusion into stairways, and the seat, footrest and armrests fold up to provide even more space for others to safely navigate your stairs.
  • Can it work outdoors?

    Yes! We have outdoor packages available for both curve and straight stairlifts. Plated fasteners are corrosion resistent and plastic components are painted for improved UV protection.
  • Will a stairlift wreck my home?

    Hoveround stair lifts mount to the stair treads, not the wall, so it will not impact the structure of your home. And there is no costly remodeling or renovation needed when you get a Hoveround stairlift.
  • Will I need to redecorate once my stair lift is installed?

    Your Hoveround stair lift requires no structural changes to your home, so in most cases the answer will be no. In some instances you may need to have a handrail moved or a window sill reduced in order to avoid clashes with your new stairlift, in which case some minor redecoration may be needed after the lift is installed.
  • How soon can my stairlift be installed?

    A straight stairlift installation can be scheduled in as little as 1-3 days from the date of your order. Highly customized curved lifts can take a bit longer to manufacture.
  • What happens if there is a power outage?

    There’s no need to worry. Your stairlift is operated by batteries, which are always charging when your stairlift is parked and not in use. This means your stairlift will continue to work for between 10 to 40 trips if the power supply is interrupted.
  • Do I need to hire an electrician?

    The great thing about stairlifts is that they are battery-powered, ensuring you’ll never be stranded in a power outage. Simply plug the adaptor into a standard wall outlet to ensure the battery is kept charged at all times. If there is no power outlet near the staircase, a new one may need to be installed by a qualified electrician.
  • What happens if I leave my stair lift off charge?

    Some models like the H950, H950+ and our all new H1100 charge anywhere on the rail, so it is always charged and ready for use. Other models have charging strips at each landing, and if parked too far from the charging strip audible and visual signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times. If the stairlift batteries are allowed to drain completely they may need to be replaced.
  • What happens if my stairlift breaks down?

    With an industry leading warranty, you can count on us to keep you independent. In the unlikely event of a breakdown, simply call Hoveround at 1-800-96-HOVER (1-800-964-6837) and we can help with any service or repair needs.
  • How does the stair lift attach to the stairs?

    Our stair lifts install directly to the treads of your stair case, not to the wall. There is no need to reconstruct or reinforce walls in order to install.
  • Will a stair lift block my staircase?

    Our stair lifts have a compact design and fold close to the wall when not in use. This allows plenty of room for family and friends to safely and comfortably navigate your staircase.
  • Is the stair lift noisy?

    Our stair lifts have a compact designStair lifts run on electricity so all are relatively quiet. Stair lifts with a rack and pinion or cable drive motor are a bit louder than helical worm drive systems. and fold close to the wall when not in use. This allows plenty of room for family and friends to safely and comfortably navigate your staircase.
  • How long does the installation take?

    The complexity of your stairlift will determine how long it takes to fit your lift, but an experienced installer can complete your install in as little as two hours. Our Home Access Specialist will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stair lift.
  • I have a landing in between two straight flights of stairs. Can I still get a stairlift?

    We have multiple options for unique staircases with landings or turns. You can choose to purchase a custom curved stair lift or two straight stair lifts and transfer in between. In most cases, installing two straight stair lifts is the most inexpensive solution.
  • What if something is in the way or on the track of the stair lift?

    All of our stair lifts are equipped with safety sensors on the footplate and carriage that stop the stair lift if it meets an obstruction.
  • Are stair lifts safe?

    Yes, stair lifts have been around for many years and have proven to be safe when installed by a qualified and trained professional. There really is no safer way to travel up and down your staircase than with a stair lift.
  • What are my other options?

    Common solutions to avoid investing in a stair lift include moving to a single level home or to an assisted living or skilled nursing facility. Installing a stair lift, in most circumstances, is the most inexpensive and cost effective solution.
  • When do I need a stair lift?

    Each person is different, but when you feel that getting up or down a flight of stairs is a struggle or unsafe, it may be time to consider investing in a stair lift.
  • Are my stairs suitable?

    Our stair lifts are exceptionally versatile and designed to fit into virtually any home. All of our models can be installed on either side of the staircase, and are designed for both standard and narrow staircases. Our broad selection of models can also accommodate curved stairs, stairs with intermediate landings, multiple floors, and even spiral stairways. Call for a free in-home assessment so we can help you determine which stair lift will be right for you. Certain restriction apply, and assesments are not available in all areas, so please call for details.
  • Can I take the arms off of the stair lift to make the seat wider?

    No, the arms are an integral part of the stair lift, and are used for both safety and support. However we do offer heavy-duty stair lifts with a larger seat and a higher weight capacity. Many of our stairlift models also allow the arms to be swiveled up when not in use.
  • Can I stand on the footrest instead of sitting on the seat?

    No, the footrest on the stair lift is not intended to carry the full weight of the user, nor is it safe to ride the lift in a standing position. Always use your stair lift according to instructions as outlined in your owner's manual.
  • How much weight can a stair lift hold?

    We have a variety of stair lifts available, with some that can support weights up to 600 pounds.
  • What are the safety features on a stair lift?

    Key safety features on our line of stair lifts include a seat belt, obstruction sensors on the foot rest and carriage, seat sensors that ensure the unit is in the locked and riding position before operating, and constant pressure controls which stop the lift if you release your finger from the controls.
  • Is a stair lift difficult to operate?

    A stair lift is very easy to operate, and is controlled by a simple, easy to use toggle switch on the right or left side armrest, depending upon your preference. When pressure is applied to the toggle switch, the stair lift will gently begin to move and will stop immediately when pressure is removed from the toggle switch, if the safety sensors meet an obstruction, or when the stair lift reaches the top or bottom landing.
  • How long do stair lift batteries last?

    With the stair lift, you can expect 20 to 40 trips between charges, depending on the length of the stair lift, the angle (steepness) of the track, and the weight of the rider. Additionally, you can expect your maintenance free batteries to have a lifetime of one to two years before needing replacement.
  • What happens if my stair lift breaks down?

    In the event that you experience problems or need service, our technical support team is available at 1-800-96-HOVER (1-800-964-6837) and will be happy to help!
  • How do I move forward with my stair lift inquiry?

    We have many stair lift models available. Simply give us a call using our toll free number: 1-800-542-7236. You can also fill out one of the contact forms on our website. One of our friendly Home Access Representatives will be happy to assist you with taking the next steps to access more of your home. You can also request a free, no obligation, in-home survey and assessment by one of our Home Access Specialists. Certain restrictions apply, and assessments are not available in all areas, so please call for details.

Let us help you find the product that's right for you. Call us toll-free today at 1-800-542-7236