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Stair Lift Questions

  • Will my insurance cover the cost of a stair lift?

    Unfortunately, Medicare and most private insurance companies do not cover the cost of a stair lift at this time
  • How does the stair lift attach to the stairs?

    Our stair lifts install directly to the treads of your stair case, not to the wall. There is no need to reconstruct or reinforce walls in order to install.
  • Will a stair lift block my staircase?

    Our stair lifts have a compact design and fold close to the wall when not in use. This allows plenty of room for family and friends to safely and comfortably navigate your staircase.
  • Is the stair lift noisy?

    Our stair lifts have a compact designStair lifts run on electricity so all are relatively quiet. Stair lifts with a rack and pinion or cable drive motor are a bit louder than helical worm drive systems. and fold close to the wall when not in use. This allows plenty of room for family and friends to safely and comfortably navigate your staircase.
  • How long does the installation take?

    Depending on the stair lift model selected, an experienced installer can complete your install in as little as two hours. Our Home Access Specialist will test the unit, demonstrate its functions, and stay as long as necessary to ensure that you are comfortable with the operation of your new stair lift.
  • How is the stair lift powered?

    Depending on the stair lift model selected, an experienced installer can complete your install in as little as two hours. Our Home Access Specialist will test the unit, demonstrate its functions, and stay as long as necessary toOur stair lifts are powered by 24 volt DC batteries which are always charging at the top or bottom landing. ensure that you are comfortable with the operation of your new stair lift.
  • What happens in the case of a power outage?

    Because your stair lift is powered by 24 volt DC batteries, it will continue to operate during a power outage. Depending on the model, your stair lift can get anywhere from 10 to 40 trips per charge during a power outage. Your stair lift automatically charges at either end of the track which means your batteries are always charged and ready for use.
  • I have a landing in between two straight flights of stairs, what is the solution to this?

    We have multiple options for unique staircases with landings or turns. You can choose to purchase a custom curved stair lift or two straight stair lifts and transfer in between. In most cases, installing two straight stair lifts is the most inexpensive solution.
  • What if my stair lift is on the opposite end of the staircase?

    Each stair lift has wireless remotes on either end of the staircase to call the stair lift to your level.
  • What if something is in the way or on the track of the stair lift?

    All of our stair lifts are equipped with safety sensors on the footplate and carriage that stop the stair lift if it meets an obstruction.
  • Are stair lifts safe?

    Yes, stair lifts have been around for many years and have proven to be safe when installed by a qualified and trained professional. There really is no safer way to travel up and down your staircase than with a stair lift.
  • What are my other options?

    Common solutions to avoid investing in a stair lift include moving to a single level home or to an assisted living or skilled nursing facility. Installing a stair lift, in most circumstances, is the most inexpensive and cost effective solution.
  • Are stair lifts expensive?

    A stair lift may be less expensive than you think. When compared to the alternatives of having to sell your home, moving, or remodeling, investing in a stair lift for your home is a very economical alternative.
  • When do I need a stair lift?

    Each person is different, but when you feel that getting up or down a flight of stairs is a struggle or unsafe, it may be time to consider investing in a stair lift.
  • How do I choose the right stair lift?

    Each home is unique, which is why we offer a free in-home assessment to help you determine which stair lift will best meet your needs. Certain restrictions apply, and an assessment is not available in all areas, so please call for details.
  • Are my stairs suitable?

    Our stair lifts are exceptionally versatile and designed to fit into virtually any home. All of our models can be installed on either side of the staircase, and are designed for both standard and narrow staircases. Our broad selection of models can also accommodate curved stairs, stairs with intermediate landings, multiple floors, and even spiral stairways. Call for a free in-home assessment so we can help you determine which stair lift will be right for you. Certain restriction apply, and assesments are not available in all areas, so please call for details.
  • Can I take the arms off of the stair lift to make the seat wider?

    Our stair lifts are exceptionally versatile and desigNo, the arms are an integral part of the stair lift, and are used for both safety and support, however we do offer heavy-duty stair lifts with a larger seat and a higher weight capacity.ned to fit into virtually any home. All of our models can be installed on either side of the staircase, and are designed for both standard and narrow staircases. Our broad selection of models can also accommodate curved stairs, stairs with intermediate landings, multiple floors, and even spiral stairways. Call for a free in-home assessment so we can help you determine which stair lift will be right for you. Certain restriction apply, and assesments are not available in all areas, so please call for details.
  • Can I stand on the footrest instead of sitting on the seat?

    No, the footrest on the stair lift is not intended to carry the full weight of the user, nor is it safe to ride the lift in a standing position. Always use your stair lift according to instructions as outlined in your owner's manual.
  • How much weight can a stair lift hold?

    We have a variety of stair lifts available, with some that can support weights up to 600 pounds.
  • What are the safety features on a stair lift?

    Key safety features on our line of stair lifts include a seat belt, obstruction sensors on the foot rest and carriage, seat sensors that ensure the unit is in the locked and riding position before operating, and constant pressure controls which stop the lift if you release your finger from the controls.
  • Is a stair lift difficult to operate?

    A stair lift is very easy to operate, and is controlled by a simple, easy to use toggle switch on the right or left side armrest, depending upon your preference. When pressure is applied to the toggle switch, the stair lift will gently begin to move and will stop immediately when pressure is removed from the toggle switch, if the safety sensors meet an obstruction, or when the stair lift reaches the top or bottom landing.
  • How long do stair lift batteries last?

    With the stair lift, you can expect 20 to 40 trips between charges, depending on the length of the stair lift, the angle (steepness) of the track, and the weight of the rider. Additionally, you can expect your maintenance free batteries to have a lifetime of one to two years before needing replacement.
  • What happens if my stair lift breaks down?

    In the event that you experience problems or need service, our technical support team is available at 1-800-96-HOVER (1-800-964-6837) and will be happy to help!
  • Can you install a stair lift outside?

    Yes, we have stair lift models available that are designed for outside use.
  • How do I move forward with my stair lift inquiry?

    Yes, we have stair lift models availablSimply give us a call using our toll free number: 1-800-542-7236. You can also fill out one of the forms on our website. One of our friendly Home Access Representatives will be happy to assist you with taking the next steps to access more of your home. You can also request a free, no obligation, in-home survey and assessment by one of our Home Access Specialists. Certain restrictions apply, and assessments are not available in all areas, so please call for details.e that are designed for outside use.