Your power wheelchair is the difference between independent mobility and living a life dependent on others. Therefore, keeping your power chair in proper working condition is a high priority.
Your continued mobility is just as important to Hoveround. Simply call 800-96-HOVER (or, 800-964-6837), and a member of our Mobility Specialists team will help solve any problems that you may have with your Hoveround equipment.
However, a quick fix over the phone might not always be possible, and in-person expert assistance may be required. If this is the case, Hoveround will schedule a field technician to come direct to you and service your power chair in your home.*
Frequently Asked Power Chair Service Questions
What is the warranty on my electric wheelchair?
All Hoverounds carry a 1 year limited warranty, and as specifically detailed in the owner's manual. Please review the manual carefully for limitations, restrictions, exclusions and other particulars. Follow this link for additional Hoveround power chair warranty details.
Are power wheelchair parts and services covered by my insurance?
Often parts and services are covered by your insurance if they provided the equipment. Most insurance companies will require the physician to write an "order of continued need" before authorizing payment for repairs. Please contact your provider about your coverage details.
What if insurance won't cover all of the repairs and parts I need?
Not a problem. Hoveround will accept credit card or cash payments for repairs that are not covered by Medicare or other insurance.
How long will it take to repair my chair?
Every service situation is different and repair times will vary, depending on many factors (type of repair needed, insurance, available parts, scheduling, paperwork, etc). In any event, we’ll do our best to get your power chair up and running as soon as we can. (Get more Service & Support FAQs here)
Feel free to explore our website, or call Hoveround at 1-800-542-7236, to learn about our full line of custom power chairs, power scooters, personal lifting solutions and assorted mobility products -- all designed to make independent mobility a way of life.
*With warehouses and fully-stocked service vans throughout most of the United States, Hoveround provides service throughout most of the continental United States (excludes AK, HI, MT, ND, SD, WY, and other locations beyond our service range). Please call 800-542-7236 to find out about service availability in your area.
This article is general in nature. Information provided may not apply in every situation.