How can we help you? What happens if my stair lift breaks down? 0 out of 1 found this helpful In the event that you experience problems or need service, our technical support team is available at 1-800-96-HOVER (46837). Was this helpful? Yes (0) No (0) Category: General Related Questions When do I need a stair lift? How long does the installation take? What if my stair lift is on the opposite end of the staircase? Will my insurance cover the cost of a stair lift?