How can we help you? How long will it take to get the DVD information packet? 4 out of 5 found this helpful The DVD information kit is mailed out the next business day following your call or online request, and normally takes 3-7 days to arrive. You can also view the DVD online - CLICK HERE Was this helpful? Yes (4) No (0) Category: General Related Questions What does MPV mean? Does It Mean I’ve given up by Getting a Hoveround? How Do I Unsubscribe from Emails? Can I get a Hoveround at my local Medical supply store?