How can we help you? How long will it take to get the DVD information packet? 3 out of 4 found this helpful The DVD information kit is mailed out the next business day following your call or online request, and normally takes 3-7 days to arrive. You can also view the DVD online - CLICK HERE Was this helpful? Yes (3) No (0) Category: General Related Questions Is Hoveround a local or national company? I have a Scooter Store mobility scooter, can you help me upgrade to a Hoveround? Are Hoveround power chairs built in the USA Who is Hoveround?