How can we help you? How long will it take to get the DVD information packet? 4 out of 5 found this helpful The DVD information kit is mailed out the next business day following your call or online request, and normally takes 3-7 days to arrive. You can also view the DVD online - CLICK HERE Was this helpful? Yes (4) No (0) Category: General Related Questions Are there any areas in the U.S. that Hoveround does not sell to or service? Are Hoveround power chairs built in the USA What does MPV mean? What is the difference between a scooter and a power wheelchair and how do I know which is right for me?