How can we help you? How long will it take to get the DVD information packet? 4 out of 4 found this helpful The DVD information kit is mailed out the next business day following your call or online request, and normally takes 3-7 days to arrive. You can also view the DVD online - CLICK HERE Was this helpful? Yes (4) No (0) Category: General Related Questions Who is Hoveround? What is the difference between a scooter and a power wheelchair and how do I know which is right for me? I Am Looking for the Hoveround Commercial, Where Is It? How do I know when my parent or grandparent needs a Hoveround power wheelchair or mobility scooter?