How can we help you? How long will it take to get the DVD information packet? 4 out of 5 found this helpful The DVD information kit is mailed out the next business day following your call or online request, and normally takes 3-7 days to arrive. You can also view the DVD online - CLICK HERE Was this helpful? Yes (4) No (0) Category: General Related Questions I have a Scooter Store mobility scooter, can you help me upgrade to a Hoveround? Who is Hoveround? What is on Hoveround’s Facebook and Other Social Media pages? Is Hoveround a local or national company?