Delivery day. It's finally here. Now that your power chair is on its way to your home, find out what to expect once it arrives.
It's truly a time for celebration when a power wheelchair arrives at its destination. Pride comes with the delivery of each Hoveround because we know that our superior mobility products genuinely improve the quality of life for the power chair recipient.
But, that's not all. With White Glove Delivery1, a highly-skilled Rehab Technology Supplier (RTS) personally delivers the power wheelchair, provides individualized training and carefully instructs the mobility client on the proper and safe use of their power wheelchair.
In this and other important ways, an RTS assures the maximum in comfort, safety and ease-of-use for the power chair customer.
Power Chair Delivery and Training
Preparation for the actual delivery begins the moment an RTS receives a client's paperwork, explains Hoveround Field Services Trainer, Jeff Palmer. We conduct a thorough review of the equipment order to be sure the needs of the client are understood, and that the service van is fully-equipped with the necessary parts to complete the delivery event in the field.
Most Hoveround recipients may expect the following to happen during the delivery of their power chair:2
- Home Accessibility Evaluation:
- Determine that the power chair can maneuver safely throughout the home
- Power Wheelchair Set Up:
- Measure, adjust and custom-fit the equipment to match the client's individual needs2,3
- Product Review:
- Review power chair parts and information guides (Owner's Manual, Client Info Guide, Safety DVD)
- Individual Customer Training:
- Hands-on demonstration on safe power wheelchair operation 2
- Power Chair Maintenance Instruction:
- How to care for the power chair to maintain proper functioning
Power Chair Specialists Focused on Customer Satisfaction
Ultimately, our job as mobility specialists is to make our clients feel safe, confident and at ease with their new power chair. We do everything possible for our customers to be 100% satisfied with the quality of our product and the level of our service, says Palmer.
White glove delivery service is the ultimate in personalized customer care. Before leaving a client's home, an RTS will make certain the client feels completely safe and comfortable with using the power chair. Customer service contact information will also be provided in case the client requires wheel chair accessories, replacement parts or in-home repair and service. 4
To learn more about power chair delivery and shipping options, and to discover the real difference a Hoveround makes, every day, in the experience of power mobility, please contact a Mobility Specialist today at 1-800-542-7236.
White glove delivery is included at no additional charge with insurance coverage. When paying by credit card, customers can choose from free standard shipping or our White glove delivery service for an additional fee during the checkout process. Contact Hoveround Customer Solutions at 800-308-9295 for details.
Every power chair delivery is unique and all processes indicated may not fully apply in all delivery circumstances.
It is not uncommon for field technicians to modify a power wheelchair upon delivery. Back and postural supports, arm and leg rests, seat positioning, and even the electronic parameters of the chair itself may be adjusted to achieve the most comfortable fit for the individual user.
Some restrictions may apply. Call for details.
This article is for informational and educational purposes only.