The Hoveround Electric Wheel Chair Process
One of the most unique aspects of selecting an electric wheel chair from Hoveround is the fact that we sell directly to you. That means that for every step of the way in the electric wheel chair selection process, you’re working with us, and only us.
That’s because we not only sell electric wheel chairs — we manufacture, service and provide guidance through the entire Medicare, Medicaid and/or insurance process, so that you can find the absolute best electric wheel chair, uniquely customized to your body, as quickly as possible. No other electric wheel chair company can say that!
Below are the Medicare guideline steps to obtain your new electric wheel chair from Medicare through Hoveround:
Phone Call to Request Electric Wheel Chair Info
The new wheel chair selection process begins with your call or e-mail to request information about Hoveround custom fit electric wheel chairs. Our Mobility Specialists will answer every question you have about getting an electric wheel chair from Hoveround, and gather the necessary information (address, phone number, medical problems) to create your confidential file.
Determine if an Electric Wheel Chair is Medically Necessary
The next step is meeting with your doctor for your personal mobility evaluation. Medicare, Medicaid and insurance companies require a doctor’s prescription for electric wheel chair reimbursement coverage. (If you plan to use any of these methods for payment, it is important to schedule your doctor’s appointment right away.) This doctor’s visit must be specifically for your face-to-face mobility evaluation, not a general appointment. During the mobility evaluation, your doctor will ask you a series of questions to determine if an electric wheel chair is medically necessary. If your doctor prescribes an electric wheel chair for your mobility needs, we work with your doctor to complete the Medicare and/or insurance paperwork to obtain your new electric wheel chair.
Guidance with Medicare & Medicaid Paperwork
We work with Medicare, Medicaid and/or insurance companies to complete the paperwork process required to obtain a new electric wheel chair. We have over 17 years of experience navigating through the paperwork process. In fact, 9 out of 10 Hoveround wheel chair customers pay little or nothing for their new electric wheel chair from Hoveround.1
Selecting the Right Electric Wheel Chair For You
We fit your new electric wheel chair to your body measurements for complete wheel chair comfort. We guarantee your new electric wheel chair will fit your body proportions and will work in your home.
Delivery & Training for your Electric Wheel Chair
We deliver our electric wheel chairs right to your home with no delivery fees. At delivery, we teach you how to operate your new electric wheel chair throughout your home.
24-Hour Emergency Servicing for Your New Electric Wheel Chair
We have service support 24 hours a day to handle any wheel chair service emergencies. Most wheel chair service issues can even be solved over the phone or in your home. And, as part of the Hoveround “Never Without Wheels” Guarantee, if for some reason your electric wheel chair cannot be repaired on the spot, we supply temporary replacement equipment for you to use until your electric wheel chair is repaired.2 This way you will never be ‘without wheels’ again.
1 Insurance coverage depends on medical necessity as determined by insurer. Valid doctor’s prescription required.
2Free temporary replacement equipment applies to factory mechanical defects only. Restrictions apply. Call for details.
