Customer Service
We want our customers to focus on enjoying their new found freedom, not worrying about power chair service issues. That’s why we manufacture power chairs that require minimal service. However, should service needs arise, we offer the very best customer service anywhere. That’s because we know that you rely on your Hoveround power chair to make your life more enjoyable.
Hoveround Power Chair Service
Our service team is available by phone 24 hours a day to handle emergency service needs. We are always only a toll-free call away to promptly solve your service issue. When possible, we will solve the problem immediately by troubleshooting over the phone. If we can’t solve the issue over the phone, we will schedule an in-home service visit with a Mobility Specialist.
Other power chair companies use subcontractors (people who are not employees) to make in-home service visits. Subcontractors work for a variety of power chair manufacturers. This makes it difficult to develop in-depth knowledge about specific power chairs and accessories. This also makes it difficult to stock parts for all of the possible service and repairs across so many power chair lines. Often, necessary parts have to be ordered. Then, a follow-up visit is scheduled to make the repairs. This leaves the customer without a power chair for days or even weeks. This is not the case with Hoveround.
All Hoveround service visits are completed by our Mobility Specialists. These are Hoveround employees trained to service your power chair. And because Hoveround vans are fully stocked with Hoveround power chair parts, virtually every service issue is resolved on the spot.
Never Without Wheels Power Chair Guarantee
Most service requests are resolved by our Mobility Specialists within the first service visit. However, if your power chair requires extended service — temporary replacement equipment1 will be provided for you to use until your power chair is repaired. We guarantee you will never be ‘without wheels’ again.
1 Free temporary replacement equipment applies to factory mechanical defects only. Restrictions apply. Call for details.
Power Chair Service Locations
With over 100 warehouses and 200 stocked service vans — we are not only within reach, we are well-equipped to handle almost every power chair service call in almost any location. More importantly, we come directly to your home. With Hoveround, our factory-trained Mobility Specialist comes to your home so you never have to transport your power chair to a service center for repairs.
Power Chair Service Guarantee
We service most of the United States2 – even if you relocate, you will continue to have access to Hoveround in-home service for your power chair.
2 Restrictions apply. Call for details.
