Service and Support Frequently Asked Questions

We have compiled a list of commonly asked questions from our customers and we hope you find them useful. 

You can also find PDFs of our owner's manuals and product specification sheets online by clicking here.

If you do not find the information you are seeking, please feel free to contact one of our technical support specialists at 1-800-96-HOVER.

  • My power chair isn't working even after I've charged it. What should I do?
  • Do you require a doctor’s authorization to do a repair?
  • Does Medicare cover replacement batteries?
  • What if I have problems with my power wheelchair?
  • Are spare parts available?
  • Can I pay for a repair or parts with cash or credit card?
  • What is the best way to charge my power chair batteries?
  • How far can I go on one full charge of the batteries and how long will a set last?
  • How long does a repair take?
  • Can I take my power chair on an airplane or cruise ship?
  • Is there any maintenance required for my power chair?
  • Can I take my power chair outside?