
Hoveround & the Medicare Process
Step 1 - Doctor's Visit
Your patient will need to schedule a mobility evaluation visit with you so you can determine if they are in medical need of a power mobility device such as a Hoveround electric wheelchair or electric scooter. This must be a face-to-face office visit. During the visit, you must evaluate your patient's mobility needs based upon Medicare Coverage Criteria to determine if your patient’s quality of life would improve by using a power mobility device. You will also be able to determine which type of mobility product would best fit their physical needs. If you prescribe an electric wheelchair or electric scooter, your patient moves to the next step in the approval process.
Step 2 - Hoveround Begins Insurance Paperwork
Once we receive your medical assessment and recommendation, our Mobility Specialists began the necessary Medicare, Medicaid and/or Hoveround-accepted private insurance paperwork1. We then submit the forms on your patient’s behalf and follow up with the necessary providers as needed.
1 Insurance coverage depends on medical necessity as determined by insurer. Valid doctor's prescription required.
Step 3 - Delivery & Training
We will deliver a Hoveround electric wheel chair or electric scooter directly to your patient’s home. At this time, a Hoveround Mobility Specialist will adjust your patient’s power chair to their body for a more comfortable and supportive fit. Then, our Mobility Specialist will walk your patient through an in-depth training on how to use their new mobility product. In addition, each Hoveround includes 24-hour emergency support, and our "Never Without Wheels Guarantee."1
1 Free temporary replacement equipment applies to factory mechanical defects only. Restrictions apply. Call for details.
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