The physician section of our Web site contains the tools and information needed to simplify the power mobility prescription process for all health care professionals.
What's the process for evaluating and prescribing mobility products?
Step 1: Establishing the Medical Need
Your patient will need to schedule a mobility evaluation visit with you so you can determine if they are in medical need of a power mobility device such as a Hoveround electric wheelchair. This must be a face-to-face office visit. During the visit, you must evaluate your patient’s mobility needs based upon Medicare Coverage Criteria to determine if your patient’s quality of life would improve by using a power mobility device. You will also be able to determine which type of mobility product would best fit your patient's physical needs. If you prescribe an electric wheelchair, your patient moves on to the next step in the approval process.
Several questions should be considered during this visit to determine if a medical need is present for your patient. For more details on those questions, read seven questions to determine your patient's mobility needs.
Step 2: Writing a prescription
Once you've determined from the face-to-face mobility evaluation that your patient's mobility needs would best be served with an electric wheelchair, you'll need to provide several pieces of documentation within 45 days of the evaluation, including a prescription, chart notes and written summary. For details on the specific information that needs to be provided, read more about prescribing mobility products.
Step 3: Hoveround begins paperwork
Once we receive your medical assessment and recommendation, Hoveround's Mobility Specialists will begin the necessary Medicare, Medicaid and/or Hoveround-accepted private insurance paperwork1 and submit the forms on your patient's behalf. We will then follow up with any and all providers, as needed.
1Insurance coverage depends on medical necessity as determined by insurer. Valid doctor’s prescription required.
Step 4: Delivery and Training
Once approved, we will deliver a Hoveround electric wheelchair directly to your patient’s home. At this time, a Hoveround Mobility Specialist will adjust your patient’s power chair to their body for a more comfortable and supportive fit. Then, our Mobility Specialist will walk your patient through in-depth training on how to use their new mobility product. In addition, every Hoveround includes 24-hour emergency support and our “Never Without Wheels Guarantee.”1
1 Free temporary replacement equipment applies to factory mechanical defects only. Restrictions apply.