Hoveround Frequently Asked Questions

You may have a lot of questions about power wheelchairs, how to navigate through the Medicare / private insurance approval process, or service and support inquiries.  Below you will find common questions we receive about these topics. 

If you do not find the information you are seeking, please contact one of our mobility specialists at 1-800-542-7236.

General Company and Power Chair Questions

  • Who is Hoveround?
  • Is Hoveround a local or national company?
  • What is the difference between a scooter and a power wheelchair and how do I know which is right for me?
  • Are there any areas in the U.S. that Hoveround does not sell to or service?
  • How Do I Unsubscribe from Emails?
  • Are Hoveround power chairs built in the USA?
  • Does Hoveround sell outside of the U.S?
  • Can I get a Hoveround from my local medical supply company?
  • How long will it take to get the DVD information packet?

Medicare FAQs

  • How do I know if I qualify for Medicare coverage for a power wheelchair?
  • What is Competitive Bidding and how does that affect my Medicare power chair coverage?
  • How is the new Healthcare Law affecting my power wheelchair coverage?
  • Why do I have to see a doctor for Medicare to cover my power wheelchair?
  • Will Medicare and my insurance pay for 100% of my Hoveround power chair?
  • What happens to my power chair if I go to a nursing home?
  • Do I have to pay the 20 percent co-payment?
  • How do I obtain Medicare coverage for a power wheelchair?
  • Who initiates the necessary Medicare or insurance paperwork?

Service and Support FAQs

  • My power chair isn't working even after I've charged it. What should I do?
  • Do you require a doctor’s authorization to do a repair?
  • Does Medicare cover replacement batteries?
  • What if I have problems with my power wheelchair?
  • Are spare parts available?
  • Can I pay for a repair or parts with cash or credit card?
  • What is the best way to charge my power chair batteries?
  • How far can I go on one full charge of the batteries and how long will a set last?
  • How long does a repair take?
  • Can I take my power chair on an airplane or cruise ship?
  • Is there any maintenance required for my power chair?
  • Can I take my power chair outside?